Frequently Asked Questions

Below shows most frequently asked questions. If you have not found what you are looking for on this page, please contact us to ask a question.

How long will my order take to arrive?
Once you have placed and order your order will be processed and 99% of orders are typically dispatched the next working day. This ensures that most orders will be delivered to you within 2 working days. If an order is received that is any different to what is mentioned above then a member of our sales team will contact you typically on the same day as you ordered to discuss the delivery status of your order.

Is shopping online secure?
We accept secure credit/debit card payments and paypal, check for the padlock bottom right of your screen when entering card details, url changes to https://www.tyresite.com when you go through the payonline procedure on our site. We would always recommend using our secure Thawte area for payment. Any more questions about our secure shopping online please contact us.

What if my tyres arrived damaged?
All products are 100% insured. Simply call us on 01702 545689 or contact us quoting your order number and we will arrange a swap out of the damaged goods. In some case a photo might be required for insurance purposes.

Can I have the goods delivered to an alternative delivery address?
Checkout will allow you the opportunity to enter an alternative delivery address. This is possible but only to an established business address verified at our discretion. We would be unable to deliver to another residential address.

What happens if the tyres I ordered are currently unavailable?
Daily stock checks ensure that all the tyres on our website for sale are available. However sometimes an issue with stock arises, in these circumstances a member of our sales team will call you to discuss any similar alternatives or a full refund on your order.

Do I need to have an account to shop with TyreSite?
Anyone can shop with TyreSite. Once you have added all your required items to your basket simply proceed to checkout. For new customers at Checkout Stage 1 simply enter your email address and leave the password field blank. This will then enable you to register with TyreSite.

I know what I want my new tyres to achieve but do not know which ones will do this?
Our sales team at TyreSite have years of experience within the tyre and motoring industry. If you would like some advice on choosing your tyres simply call us on 01702 545689 or contact us. Our sales team will guide you to the best possible tyres according to your requirements.

What happens if I want to return a product?
If you would like to return your product/s simply return it to any TyreSite store within 7 days of delivery, unused, together with the receipt. We'll exchange it or offer you a full refund minus any carriage charges incurred. For more information visit our returns & refunds page.

Can I track my order?
All products dispatched with TyreSite.com will be sent via a third party courier. All dispatched products will have a consignment number. Simply call us on 01702 545689 or contact us quoting your name and order number and we will reply asap with your delivery status.

How do I start shopping online?
Shopping is made easy with TyreSite. If you know what you are looking for you can search by category, search by manufacturer, use our keyword search facility or search by tyre size which is located top right of the website. Once you have viewed a particular tyre you can add to your basket and proceed to checkout. The overall process is very quick and simple to use.

How much is delivery?
All products listed on our site include free delivery to all UK mainland residents. This ensures that the price you see a particular tyre listed at is the price that you will pay. For more information about our shipping charges and prices for residents outside the UK please visit our shipping page.

What does the 'my account' area involve?
If you have previously shopped with TyreSite and created an account, you can log in to your account using your email address and password supplied by TyreSite. In your account area you will have information regarding previous orders, and stored shopping baskets so you can easily continue shopping and an option to change your password. For more information visit our my account page.